COVID_Response-1

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The health and safety of our teams and clients have always been a priority at MHS. In response to the COVID-19 pandemic, we continue to take steps ensuring stability in these uncertain times. We are also monitoring the situation daily, and are adapting our policies in accordance with health officials, and local government recommendations as needed. Below are some of the measures we are taking to overcome these challenges.

Staff

Staff

We quickly responded to the need for social distancing by adapting our work from home policy, and implementing a childcare policy to assist team members working offsite. We promptly cancelled all business travel, work related events, and conference bookings, minimizing travel exposure risk to our teams. By giving our employees the tools necessary to succeed, we have encouraged safe work environments, and social distancing. Remote access, and a multitude of apps and resources keep our teams connected, and able to access all important information to continue doing their jobs. We also worked closely with our call center, and technology vendors to extend this policy to Customer Service staff to limit any disruptions to customers.

Customer

Customers

For customers who have been left unable to perform client services in person, we continue to provide state-of-the-art digital resources. Our in-house research teams are collecting, and communicating essential tools to ease the switch to Telepractice. MHS Online Assessment Centers continues to be available giving professionals the power to administer, score, and generate reports, from the safety of their home. For new clients to the online platform we have increased staff coverage to provide faster remote on-boarding support during the transition.

Community

Community

During times of crisis the most vulnerable groups of people can often be overlooked. MHS has always been proud to support two organizations close to us, the Toronto Kiwanis Boys and Girls Clubs, and the Fred Victor Organization food bank. In response to the pandemic we are raising funds to be split between the two groups to provide grocery gift cards to families in need of essentials, and to support the local food bank.

FAQ

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FAQs

Are you still open?
Yes, we’re here – virtually. Our offices have been closed in response to government directives, but our warehouse is fully operational to fulfill orders, and our client service team is available online or by phone to take any orders, address your needs, and answer your questions.

How can I order from MHS?
Thank you. We’re open for business, and happy to fulfill your order. There are three ways to order from MHS.

  • For existing customers on our online assessment centers, you can continue to order through these channels
  • Our storefront at MHS.com is open day and night. You can browse our catalog and place your order paying by major credit card
  • Our customer service team is also available to take your order over the phone. We are here between 8:00 A.M. and 6:00 P.M. EST
 
Can I still order physical product?

Yes. We are still fulfilling orders for physical product from our warehouse. We have adjusted our warehouse practices to put our employees’ safety first. While we are still shipping physical product, we are only able to ship for delivery in 3-days. Overnight shipping has been suspended at this time.

Can I still order digital product?

Yes. Existing customers can order digital product from their MHS Portal. Our MHS storefront at MHS.com is open 24/7. And our customer service team is ready to place your digital order over the phone.

How can I get support?

Our offices might be closed, but we are still here for you. Our customer service reps are happy to answer your questions, and provide support. As always, we are available between 8:00AM and 6:00PM EST.

What solutions do you offer online?

Choose one of the area's below to find the solutions best suited to your needs.


I recently purchased physical product, can I switch to digital?

Please contact your MHS representative who will work with you and your situation.

Contact Customer Service:

customerservice@mhs.com
1-800-456-3003 (USA)
1-800-268-6011 (Canada)
08456017603 (U.K.)
+1-416-492-2627 (International)